returns

HOW TO RETURN OR EXCHANGE A FULL PRICE ITEM

If you’d like to request an exchange or refund for your Nicola Finetti purchase, please contact our eBoutique team within 7 days of purchase.

You will be asked for your name, order number and additional details before being issued with a Returns Authorisation Number.
All returns must be in their original, new condition, not damaged, worn or washed and must have original tags attached. They must be sent back in original packaging.

To request a Return Authorisation Number, please contact us via
email: [email protected]

Please send returns & exchanges to the below address with your returns form clearly filled out with your RA Number:
NF GROUP PTY LTD

15/617 Elizabeth St
Redfern 2016 NSW
Australia

Note: For over 1kg orders, please ask for quote at
[email protected]

RETURN SHIPPING COSTS

Sorry, but we don’t offer a refund on any shipping charges for returned goods. You’ll need to cover the cost of any returns and pay the shipping cost of items offered in any exchange.

RETURNING SALE ITEMS

We do not offer refunds for change of mind sale items. For change of mind, we’re happy to offer an exchange.

Please note exchanges must be processed within 14 days. We do not issue eBoutique credits.

Please note, items purchased during short term promotional sales such as Vogue Online Shopping Night are not classed as “sale items” and are subject to our normal returns policy.

ZIPPAY PURCHASES

Refunds are not available on zippay purchases. Zippay transactions at nicolafinetti.com are eligible for an exchange only.

DRY CLEANING & ADDITIONAL INFO

All returns must be sent back in original packaging and as-new unworn condition.