returns

                                                                                                                                     RETURNS POLICY

SALE RETURN POLICY

Sale items are exchange only. We do not offer return and/or credit notes for items brought on sale.

GENERAL RETURNS POLICY

We do not offer refunds for change of mind, wrong decision or incorrect size. We understand you cannot try garments on before purchasing online, so we are happy to provide you with an exchange or credit note(valid for 3 months) on full priced items, should they meet the below requirements:

  • Garment/s will need to be sent back to us within 10 days of delivery.
  • Garments should be returned new, unused and with all designer tags still attached. Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed) will not be accepted, and will be returned to the customer.

If your order is a PRE-ORDER or a CUSTOM ORDER we are not able to accept back as an exchange, credit note or refund.

FAULTY ITEMS

We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. If you received an item that you believe has a manufacturing fault, please email right away and provide a photo or two showing the defect/fault, which will speed up the returns process.

In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.

A NOTE ON HIRING BOUTIQUES

Nicola Finetti do not support nor endorse hiring boutiques. Nicola Finetti has the right to refuse a sale and/or refund the customer if suspected of being from a hiring boutique.

PROMOTIONAL DAYS (when we offer a % off storewide or participate in a Third Party Event)

No returns on sale items. Full priced items, normal return policy applies.

IMPORTANT INFORMATION

Please take care when sending items back to us, as items lost in the  post are your responsibility and we cannot offer exchanges or credit notes on lost parcels. We always recommend using registered post with a tracking number to avoid missing parcels.

Please note ; if you damage a garment (e.g. after wearing it a button falls off or the zip breaks because of wear) we cannot accept garments back for exchange/credit notes.